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Password reset requests can put a serious dent in your IT department’s budget and time. But you can’t cut corners when it comes to security. So, how do you ensure secure access, a good user experience, and stay cost effective?
Whether you’re outsourcing password resets or using your own staff to do them, the cost adds up. And the time and money spent on help desk tickets takes away from projects like digital transformation.
When users experience delays resetting passwords, they lose valuable work time. When you require them to use a separate password for every website and app, they’re likely to choose less secure passwords. So, how do you balance usability with security?
There’s just no way around it: you have to put the security of corporate and customer data first. Passwords remain a core part of the access equation, which is why they need to be strong passwords. But an even better solution? Eliminate passwords.
"Whether you access OneLogin internally or externally, you get the same user experience wherever you are in the world."
Scott Underhill | IT Manager, SOTI
"With OneLogin Desktop, we can enforce password policies for devices and SaaS apps, reset passwords, and disable accounts -- all from the cloud."
Ron Sharon | Director of IT, Ibotta
"One of the big pushes for us always is to reduce calls to the help desk, and one of the ways that we've done this is with OneLogin."
Matt Irvine | Director of Media Services, University of Mary Hardin-Baylor
$70, help desk costof password reset
50% reduction in helpdesk tickets