WFH Customer Stories: How the Evernote IT Team Prepared for WFH

May 13th, 2020   |     |  culture & news

As we continue to shelter in place through the month of May, we continue our Work from Home (WFH) series during the coronavirus outbreak. This week, we’re shining a spotlight on Evernote, a client who had already done a WFH drill before COVID-19 rolled through.

Sr. Manager of IT, Shams Mansoor, shared his experience of the transition and how OneLogin made it easier for his team, as well as the rest of the employees.

The Drill
You could say Evernote was ahead of the pack when it came to preparing to work from home. Mansoor reported that prior to the outbreak, they’d already done a trial run to see what would be needed for folks to go fully remote and how it would all work out.

“We made a checklist of day-to-day tools and how they would be impacted if we worked from home,” said Mansoor. His team had been concerned about access and an increased need for tools like VPN and web conferencing applications like Zoom. The preparation helped the team work out most of the kinks they would encounter when their workforce went remote long-term.

They also created a spreadsheet to inventory all of the office hardware that employees took home, like monitors, servers, etc. It made it a lot easier to track physical materials at a distance.

What’s Changed?
Now that the whole Evernote workforce is at home, the trial they did feels like prescience. “After we had the WFH day, we were much more prepared and in a good position to continue to have a remote workforce,” Mansoor commented.

Since the WFH transition went relatively smoothly for Evernote, and everyone is in a home office and able to access their tools, the main impact his team is experiencing is missing each other. “We really miss working with people face-to-face, especially those little unplanned interactions like asking someone how their weekend was or walking together to lunch,” Mansoor shared.

It seems to be a common thread—missing the organic conversations that come up throughout the day when you’re in physical proximity to others in an office. It’s been a challenging experience for each of the customers we’ve interviewed for this series. Each has found creative ways to keep their teams together and engaged: team happy hours, new slack channels for non-work topics, WFH Spotify playlists, and WFH coloring books, just to name a few.

How OneLogin Helped Smooth the Bumps in the Road
The WFH drill taught Mansoor and his team how logistically easy this transition is with OneLogin. So when it was time to deploy a long-term WFH strategy, they had OneLogin ready.

IT adjusted their on-boarding process to a virtual collection of self-service documents that new team members can go through on their own. By using the OneLogin admin portal as a means of access to the knowledge base documents, new members can gain secure access to everything seamlessly. It’s really helped keep the on-boarding process fluid.

The IT folks have also been receiving a lot more support tickets since the transition. Most commonly, team members are requesting access to apps like Zoom, and since OneLogin helps with mapping access for entire groups, it’s easy to add groups of people at a time without having to do it manually one-by-one.

Remote Work in the Time of COVID-19
At OneLogin, our goal is not just to create a sense of safety and security for all of our users, but to help save time and effort while reducing login fatigue. Now more than ever, remote workers need easy, secure access to their work apps and programs, no matter their access point. As working from home becomes the new normal, it’s important to ensure efficiency and security in everything your remote workforce does, whether it’s onboarding/offboarding, accessing private company information, safe video chatting, or something else. OneLogin is here to help.

OneLogin blog author
About the Author

Larisa Sandu is the Customer Marketing Manager at OneLogin and is responsible for customer communication and collateral. She is passionate about empowering OneLogin customers with the right tools and content to navigate their security and identity management challenges. Larisa comes from a diverse professional background, which includes leading and managing customer marketing and customer advocacy programs at three other companies in the healthcare, construction and real estate industries.

View all posts by Larisa Sandu

OneLogin blog author
About the Author

Larisa Sandu is the Customer Marketing Manager at OneLogin and is responsible for customer communication and collateral. She is passionate about empowering OneLogin customers with the right tools and content to navigate their security and identity management challenges. Larisa comes from a diverse professional background, which includes leading and managing customer marketing and customer advocacy programs at three other companies in the healthcare, construction and real estate industries.

View all posts by Larisa Sandu

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