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December 9th, 2010 | Thomas Pedersen | Product & Technology
As part of our ongoing commitment to providing excellent customer service, we are introducing uptime statistics on our website
as well as a Twitter operations account.
Monthly statistics will be updated at the beginning of each month. In the event of downtime, updates will be published at @oneloginops and once the issue has been resolved, details about the issue can be found on our availability page.
We use Pingdom to monitor our service every minute from multiple locations around the world. In the evnet of a downtime alert, we will investigate and post any relevant details. We occasionally get reports that OneLogin is unreachable from certain locations in the world, but since these are isolated network problems and unrelated to OneLogin and our hosting provider Rackspace, they will not be included the statistics. Real downtime where the system is actually unavailable for all our customers will be included in the statistics.
We are going to report two numbers. Total uptime is the total uptime for the month and includes both planned and unplanned downtime. SLA uptime is the uptime we commit to in Service Level Agreements and do not include planned downtime.
Thomas Pedersen, founder and CEO of Onelogin, has more than 15 years of experience in building and selling carrier-grade billing systems for phone companies, initially at Cisco-backed Digiquant in Denmark and later at Intec Telecom Systems in the US. After having helped Zendesk grow to 5,000 customers as VP Business Development, he is now laser-focused on making OneLogin the most widely deployed identity management solution in the cloud.
View all posts by Thomas Pedersen