OneLogin employees are the fabric of our organization. They design, create, market, and sell our products. When interviewing candidates, we make an effort to ensure that potential hires embody our company’s values and bring a diverse, new perspective to our culture. We work together and learn from one another. Along the way, we make sure to recognize team members who best exemplify our values.
This month, we recognized a OneLogin team member for upholding the value, “Customer Focused.” Just like our employees, OneLogin customers are equally ingrained within the fabric of our company.
This month’s “Customer Focused” value award winner plays a key role in building our relationships with customers. From communicating with customers to supporting on-site events like Lunch & Learns, Larisa Sandu is…“Customer Focused”. We sat with her earlier this week to talk about her role, recent recognition, and life outside of OneLogin. Check out our conversation with Larisa below!
What does a typical day at OneLogin look like for you?
Each day is so different, but lately, I have been spending a lot of time in the office writing, attending cross-departmental meetings, talking to our customers on the phone, and managing our customer communications efforts.
You were recently given the OneLogin Values Award for “Customer Focused.” What does being customer focused mean to you? And, how do you embody this value in your role at OneLogin?
Being customer focused means that we not only listen to our customers, but we treat them as extensions of our corporate family, we anticipate their needs and we always keep their experience top of mind. I aim to embody this value in my role at all times - being a Customer Marketer means I play the role of a liaison between our amazing customers and our marketing team - and that role comes with a huge responsibility: I must always relay the message of our customers’ needs in the most authentic way possible.
What do you enjoy most about working with our customers?
I am in a unique position where I work with our happiest and most engaged customers, therefore, I typically hear about the best use cases and how much our customers love and appreciate us and our services. This keeps my interactions positive and enthusiastic, which is overall one of the best parts of my job.
What are you currently working on?
My top-three points of focus at the moment are: OneLogin’s Connect user conferences, one in San Francisco in September and one in London in October; customer communications strategy and execution; and customer stories: how to best showcase our customers and their unique stories.
What are some things you enjoy doing outside of work?
I love being outside and spending time with my loved ones and my dog, Homer. We love hiking, going on walks, going to the beach and just exploring new places!
One final question. Identity is the core of our business and who we are as individuals. In a few words, tell us what makes you unique!
Besides being the proud dog mom of my little corgi/chihuahua? I was born in Bucharest, Romania and I speak three languages fluently: Romanian, English and Spanish. I also have an obsessive love for mushrooms.
Want to connect with other “Customer Focused” OneLogin team members? Join us September 25, 2019 at the InterContinental Hotel in San Francisco for Connect ‘19. We’re also hiring! Check out the latest openings on our careers page!