In my last post, I discussed some ways you can build a unified service management platform that provides your employees with a more seamless service experience. The next step in providing a productive and secure experience comes down to how your organization uses the service desk you’ve built in conjunction with other tools.
Simplifying the experience with service desk integrations
From hardware issues to requests for software access and beyond, there isn’t enough time in the day to efficiently track the needs of your end user employees. This is where service desk integrations come into play.
Service desk integrations help facilitate more seamless service for your organization by integrating with the wide range of tools and technologies that end user employees are already using on a daily basis.
For example, departments throughout your organization receive help requests every day. Why not allow them to receive them through email? They have to share documents with requesters in the service desk to help resolve issues. Why not make that process as simple as a click and drop?
Service desk integrations enable you to custom fit an application down to the very specific ways you need to run your business, ultimately easing the burden of having to track hundreds of different processes.
OneLogin + Samanage: Enhancing productivity and security
OneLogin with Samanage is a particularly powerful integration for improving the productivity of employees who both submit and receive help desk requests. But even more importantly, this integration is a powerful resource for keeping employee data secure.
Single Sign-On (SSO)
OneLogin’s SSO functionality grants employees secure access to Samanage (and all other apps) in a single portal through a single password that is based on IT requirements. Per the standard-based SAML protocol, trust is established with digital signatures between OneLogin and the application. The result is a more secure login and a drastically reduced number of passwords that users need to remember.
Add an extra layer of security to your employees’ logins. OneLogin’s mobile MFA app, OneLogin Protect, helps IT teams embrace a zero-trust security model to take data protection to the next level.
Active Directory and LDAP Integration
OneLogin synchronizes users in real time so you can easily adjust the levels of app access for different users, and immediately disable the account access of employees leaving your organization. Say goodbye to “zombie accounts.”
Self-service password resets
Through OneLogin, password resets are completely self-serviceable — saving both your IT staff and your employees the time it would take to submit and address password reset requests.
Integrating your OneLogin Unified Access Management Platform with your Samanage service desk allows you to protect employee identities while making your employees’ workday easier. Plus, since it’s entirely cloud-based, you can be up and running in minutes.