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May 27th, 2014 | Elias Terman | Smarter Identity
Interactive Intelligence, which provides cloud and on-premises solutions for contact center, unified communications and business process automation, was having a difficult time managing applications, usernames and passwords using just Active Directory logins. As soon as the company began implementing an increasing number of cloud-based applications, managing user security became like the “Wild, Wild West,” says Nirav Shah, director of information systems at Interactive Intelligence. “People did whatever, and there was no company policy for managing application access.”
Password security was a nightmare. Employees using sticky notes and other insecure methods to remember credentials for the more than 30 business applications the company relies on every day, including SharePoint, ServiceNow, Concur, Workday and Salesforce. In addition, the IT staff was spending up to 15 man-hours each week on password tickets when the sticky note method failed or a user unsuccessfully tried to log in from a home computer or other device. Add in the need to quickly integrate custom and public Web applications into the company’s new SharePoint-based partner portal, which supports 15,000 partners, and Shah knew the company needed a better answer than its current KeyPass solution offered.
Shah evaluated single sign-on (SSO) solutions from OneLogin and Okta to help develop an identity management process to better control the on-boarding of new users, deprovisioning of departed employees and integration of new applications into their SharePoint Partner Portal. According to Shah, two factors set OneLogin apart:
“We have created SAML connectors for our ordering, discounting, licensing, and support ticketing systems, and SharePoint-based portals for our partners and customers using OneLogin’s SAML Toolkits,” said Shah. “They are external-facing systems that we secure with OneLogin, so our partners can use single sign-on for those applications.
Shah’s team and OneLogin also worked to integrate dozens of other applications, including UPS CampusShip and OurHealth. “We actually have an onsite health clinic, which is managed by a third party,” he says. “The SAML Toolkits enabled their website, and OurHealth is now part of our offering to our employees through OneLogin.”
According to Shah, OneLogin has helped give Interactive Intelligence:
An added bonus: “OneLogin allows us to track which partners are engaged with our SharePoint portal, and what applications they are using, so we can target our resources more effectively,” Shah says. For a detailed look at how OneLogin was able to help Interactive Intelligence effectively implement a secure and easy-to-use SSO solution for its 2,100 employees and 15,000 partners, please read the impact study.
Download the Interactive Intelligence Impact Study (.pdf)
Elias Terman is a seasoned product and marketing leader with over 20 years of technology marketing experience including IT Security, enterprise software, and SaaS startups in the U.S. and abroad. Prior to OneLogin, he ran product marketing for SnapLogic, where he helped establish them as the leading independent cloud integration vendor. At OneLogin, He is responsible for product and partner marketing, as well as press and analyst relations.
View all posts by Elias Terman