Envoy customers have a lot to look forward to.
The San Francisco-based company creates software that lets office visitors sign in using an iPad, making outdated, insecure, and uninspiring logbooks a thing of the past. Envoy automates many steps in the visitor registration process, including visitor sign-in, digital NDA, host notifications, and visitor badges and photos. Their customers include some of the fastest-growing, tech-forward companies, adopting technologies that promote productivity and security.
For these Envoy customers, the movement of employees in to, out of, and across the company can be quite a nightmare for IT admins who have to update individual user access across dozens of applications to ensure a smooth end-user experience and secure systems. Envoy recently worked with OneLogin to implement the SCIM protocol for user provisioning - also called automated user on/offboarding. This feature is now available to Envoy Premium and Enterprise customers and can be set up by adding the Envoy user provisioning connector in OneLogin’s application catalog.
SCIM stands for System for Cross-domain Identity Management and aims to simplify user provisioning and management. SCIM enabled applications allow customers can accelerate application rollout and adoption by synchronizing user attributes into the desired application. In Envoy’s case, SCIM allows customers to automatically provision fields, like employee’s first names, last names, emails, office location, and more directly from their OneLogin directory into Envoy. This continuous synchronization elevates ongoing user management by automatically updating user profiles as changes occur.
Maximizing the Envoy Customer Experience
We know all too well how managing employees and other application users — like partners or contractors — can be a huge burden on IT. Not to mention the business units who are also managing employee and team access to various applications. Multiple people on multiple teams are performing duplicate work, hoping that employee records are up-to-date across all systems, including Envoy, so productivity can be maximized.
With Envoy, stale data diminishes the visitor experience. Customers get the most out of Envoy Visitor Registration when employee records are current, accurate, and easy to manage. This ensures each employee can create visitor invites and receive host notifications that alert them when their visitor arrives. And, for visitors, the process of signing in is easy and they don’t have to waste time searching through non-existent employees.
“Our OneLogin integration lets our customers use OneLogin as their ‘source of truth’ and instantly sync all employee data to their Envoy directory,” says Wells Riley, Head of Product at Envoy. “With this integration, any changes you make to your directory are automatically sent to Envoy. This saves time and improves overall office security by ensuring that only current employees can be selected as a host when visitors sign in.”
As for why Envoy adopted SCIM, Wells explained that they view SCIM as a standard that helps Envoy scale. It offers a consistent format for user data which in turn allows them to have a strong grasp of the data that’s available to work with as they evolve and improve their product. This knowledge and influence over how their product is being implemented gives them the confidence to move forward in the core competencies of helping their customers creating the perfect visitor experience.
How Did They Do It?
At OneLogin, we support the adoption of open identity and access management standards and provide both free developer toolkits and guidance for implementing single sign-on, user provisioning, and more. These standards represent battle-tested schema and APIs that eliminate the need for application vendors to reinvent the wheel to create secure and reliable IAM functionality. We’re seeing a big uptick in the number of SaaS vendors visiting our developer website and enabling SCIM for their applications.
Wells adds, “OneLogin’s clear API documentation and timely partner support made it very straightforward to integrate with Envoy. We’re always excited to work with partners who share our vision of creating effortless workplace experiences, and OneLogin perfectly fits that mold. We look forward to continued growth together!”
We are thrilled to have worked with Envoy to help them enable SCIM user provisioning and to be able to share a little more about why SCIM is the way to go for their technology and their customers.
To add Envoy to your existing OneLogin account, please visit the OneLogin Help Center. To learn more about how to adopt IAM best practices visit developers.onelogin.com. If you’re not a customer and interested in learning more, Try OneLogin for Free or Contact Us for more information.