With more than 10 years in the industry, Matt Cox is a lover of creating technical solutions and customer implementations. As the Senior Manager, Solutions Consulting at Samanage, he leads the talented team of solutions consultants who work with customers of all sizes and across many different industries to create tailored service management solutions using ITSM and ITIL best practices.
Integrate OneLogin with your Samanage service desk to improve data security and user provisioning while making your employees’ work day easier.
Traditionally in IT service management (ITSM), we’ve been accustomed to viewing employees as numbers — tickets that need to be closed. If we take a broader look at service management across the organization and implement service management best practices beyond IT, we can make employees’ jobs easier by giving them the support and resources they need, when and how they need — regardless of the department providing a given service.