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Addressing Risk, Complexity & User Experience

Summary

Today, thousands of cloud apps are available that deliver a better user experience, provide more elastic licensing models, and substantially lower total cost of ownership. Organizations are constantly adopting new cloud apps: CRMs like Salesforce.com or SugarCRM, Marketing tools like Marketo and Hubspot, HR apps like Workday and Zenefits, Collaboration tools like Box, Dropbox or Egnyte, productivity suites like Microsoft Office 365 and Google Apps, Recruitment apps like Greenhouse, messaging apps like HipChat or Slack, and the thousands of other business applications that contain business-critical and sensitive information.

Table of Contents

Preface

Introduction

Risk

What is Risk

Complexity

What is Complexity?

Integration Costs

Experience

What Defines User Experience

Onboarding Delays

Out-of-Sync User Base

Access Friction

Device Limitation

Conclusion

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