Optimized lifecycle management streamlines efforts for TeamSense

Benefits

• Easy set-up and configuration
• Compliance and regulation for manufacturing customers
• Simplified security without guardrails and overengineering
• Full customization for streamlined onboarding
• Optimized and automated identity lifecycle management

The Story

TeamSense is the only text-first, fully automated absence reporting system, and it is purpose-built for manufacturing and logistics. TeamSense streamlines the way frontline workers report their absences and empowers companies to build trainings and coaching areas based on the insights from TeamSense.

For such an enterprise, identity management has become crucial, and an access management tool was critical to have, especially since TeamSense works so heavily with the manufacturing industry.

Manufacturing companies have unique needs, complex ecosystems, and unique tools and applications they’re managing. For example, a company may have lifecycle management tools, and product lifecycle management solutions that do not report out at the assembly floor, but with someone running the business unit. Manufacturing firms are also often juggling full-time and seasonal employees which makes managing credentials for those systems even more difficult.

“Access management is really critical within manufacturing industry,” stated Abika Nimmakayala the CTO. “So the key needs that drive having proper access management and identity management solution are ensuring productivity, efficiency and removing login fatigue.”

Beyond managing employee credentials and provisioning access, manufacturing companies need to make sure IT governance is not compromised, business runs smoothly, and solutions enable them to further comply with regulations. In order to do their own certification validations, they need tech side levers in place and well-established, and access management is one of those key levers.

Often, there becomes a checklist solutions need to meet from a security management and governance perspective, but also from a risk reduction and efficiency perspective. Knowing who is logging into systems, authenticating, accessing the right applications at the right level is crucial, and keeping track of those things becomes a headache without the right solution in place.

At TeamSense, they knew they would need to provide a SAML and SSO based application with CIAM capabilities for their customers, especially for their enterprise customers with a more mature security posture. It was vital as well that they ensure they were not cornering themselves into a solution without customization for onboarding and automations.

In evaluating solutions, Nimakhayala wanted to vet how closely identity solution vendors were keeping up with industry standards, emerging industry use cases, how quickly they patched against exploits and vulnerabilities, and how dialled in vendors were into industry level research. Beyond the security side of the equation, speed of customer support, quality of technical documentation, and availability of professional services support were other key metrics evaluated.

Though the team was well-acquainted with a competitor, TeamSense decided to turn to OneLogin.

“The benefits that we have seen in terms of onboarding to OneLogin and ease of setup and configuration was incredibly smooth,” said Nimakhayala. “We had some calls regarding customization we needed to do, but onboarding was fairly hands-off for us. How streamlined the OneLogin adoption was allowed us to keep that timeboxed effort stay within the timebox and allowed us to continue with our prioritized deliverables.”

Beyond the benefits of SSO, MFA, and lifecycle management and maintenance that OneLogin has afforded her team, Nimakhayala also touted the ability of OneLogin to “plug in” to complex ecosystems. “Being able to say, “You can plug in, and these are the blocks of data input that we need,” takes away a ton of friction.”

TeamSense has saved time and money with the OneLogin adoption while still retaining customization capabilities and automations. “Speaking in terms of impact of OneLogin on TeamSense,” said Nimakhayala. “Now SSO and identity management are actually the most asked-for features from any of the enterprise customer conversations we had. And TeamSense is growing, growing with all sizes and scales of customers.”