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Last modified May 18, 2017
OneLogin participates in and has certified its compliance with both the EU-U.S. Privacy Shield Framework and the Swiss-US Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in accordance to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, respectively, and the Frameworks’ applicable Principles. To learn more about the Privacy Shield program, and view our certifications, visit the U.S. Department of Commerce’s Privacy Shield List, https://www.privacyshield.gov/list.
OneLogin is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, OneLogin is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information you provide: When a Subscriber registers for the Service, we require a first and last name, company name, e-mail, and phone number. After the initial registration, the Subscriber’s designated Client Administrator can share additional end user information with OneLogin in order to enable those end users to use the Service, and OneLogin never directly collects any end user information, personal or otherwise, without the explicit direction of the Client Administrator. Subscribers are responsible for providing notice to end users concerning the information they collect and share with OneLogin as part of their use of the Service.
Clear Gifs: We also use third party advertising and tracking tools that employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the movements of the visitors to our Web site. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our Visitors and Subscribers in order to optimize and enhance the Web site and Service experience. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Log Files: As is true of most Web sites, we and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
HTML5: We use Local Storage, such as HTML5, to store content information and preferences. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use local storage objects (HTML5) to collect and store information. Various browsers may offer their own management tools for removing HTML5 Local Storage.
Analytics and Remarketing: OneLogin uses remarketing on the Web site with Google Analytics and/or services like AdRoll to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. OneLogin and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Preferences Manager. If you wish to not have your information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
OneLogin may use the collected personal information and other information OneLogin collects about your use of the Service to operate and make the Service available to You, for billing, identification and authentication, to contact you about your use of the Service, research purposes, and to generally improve the content, functionality, and security of the Web site and the Service. OneLogin will also use the collected personal information to send you periodic newsletters.
Data collected by OneLogin: Upon request OneLogin will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If your personal information changes, or if you no longer desire to use the Service, you may correct, update, delete or deactivate it by making the change within the Service or by reaching out to OneLogin Customer Success via support.onelogin.com. We will respond to your request within 3 business days. OneLogin will retain your information for as long as your account is active or as needed to provide you the Service and to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data collected by Subscribers on behalf of their users: OneLogin (the data processor) has no direct relationship with the end users that are part of a Service Subscription plan. An end user who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their request to their designated Client Administrator (the data controller). The Client Administrator can modify your account information at any time within the Service’s Account settings or by contacting our OneLogin Customer Success Team. If the Client Administrator requests that OneLogin to remove the data, we will respond to their request within 30 business days.
We will retain end user information for as long as the Subscription is active, the Client Administrator requests the deletion of the same, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. There might be some latency in deleting archived subscription data from our systems after it’s removed from Production. Although OneLogin owns the software, code, databases, and all rights to the Web site and the Service, the Visitors and Subscribers, respectively, retain all rights and accountability for the data held by OneLogin on their behalf.
OneLogin uses a third party intermediary to perform credit card processing when registering for the paid Subscription plans of the Service. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on OneLogin’s behalf.
OneLogin may also transmit, but does not share, personal information to its third party vendors and the hosting partners that provide the necessary hardware, software, networking, storage, and other technology and maintenance services required to operate and maintain the Web site and the Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients. This may require that your personal information be transferred from your current location to the offices and servers of OneLogin and these authorized third parties.
Except as described in this policy, OneLogin will not give, sell, rent, share or loan any personal information to any third party other than as outlined in this policy.
Legal reasons: We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Legal requests must meet the following requirements before we will consider complying with them:
Business Transitions: If OneLogin is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Statistical analysis: OneLogin may provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Web site information to reputable third-party vendors, but these statistics will include no personally identifiable information.
Links to other sites: This Web site contains links to other sites that are not owned or controlled by OneLogin. Please be aware that we, OneLogin, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Public Forums: Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials: We post customer testimonials on our Web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at email@example.com.
Surveys: From time-to-time we may provide you the opportunity to participate in surveys. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information, such as email or phone number. We use this information to improve our Service to send our customers update on how we are improving the Service based on their feedback.
OneLogin maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. When you enter sensitive information (such as your login information) on our Web site or connect to our Service, we encrypt the transmission of that information using Transport Layer Security (TLS). However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
You may set your browser to block all cookies, including cookies associated with our Service. Users who disable their browsers’ ability to accept cookies will be able to browse our Web site, but will not be able to access or take advantage of the Service.
You can also opt out of our newsletters and surveys and you may follow the unsubscribe/opt out instructions contained in each of those communications.
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