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An abundance of seasonal workers, low wages, insufficient onboarding, minimal training, and low employee engagement are a few of the common factors contributing to high turnover within
the retail industry. These issues have been exacerbated by the global pandemic.
In fact, 38% of customer service retail staff in the UK were likely to look for new jobs at an average cost of £6,300 per departure, according to a survey by EvaluAgent.
There is no question that high turnover and seasonality of employees is commonplace and costly for the retail industry. However, when it comes to deprovisioning workers, this trend
can be extremely dangerous for retailers – even leading to serious cyberattacks.
The problem stems from IT departments, who must tackle numerous potential security risks and implement/manage procedures and technology to protect the business, while also ensuring all employees and customers have the access they need to be productive.
Consequently, the deprovisioning of employees who are leaving the organisation takes a back seat. But, this in turn, creates an enormous security risk.