Gamification provider for Call Centers PlayVox Adopts Single Sign-On Technology with OneLogin
August 7th, 2013
PlayVox announced Tuesday that effective immediately, it will now offer SAML-based single sign-on (SSO) via their partnership with identity management company OneLogin. Having successfully implemented OneLogin’s SAML Toolkit, PlayVox can now be deployed with any identity management system that supports SAML (Security Assertion Markup Language). PlayVox’ integration with OneLogin gives IT administrators at Call Centers a single point of control for managing employee access across various locations and applications.
OneLogin lets you easily connect your internal Active Directory or LDAP Server to PlayVox. With OneLogin there is a reduction of time and costs to access PlayVox and other call center applications, eliminating the need for agents to juggle multiple usernames and passwords. Employees simply sign-in once to access all their applications.
“We’re excited to provide our customers the ability to integrate PlayVox with their Active Directory and LDAP user stores. Staff turnover in the Call Center industry is about 70% annually, and we wanted to come up with a solution that would make it easier for IT to provision and de-provison users in PlayVox and other cloud applications.” said Oscar Giraldo Co-Founder and CEO of PlayVox. OneLogin for PlayVox is free, although adding additional applications and capabilities costs extra.
“We designed our Cloud ISV Partner Program to help SaaS vendors remove the challenge of integrating their cloud applications with on-premise directories like Microsoft Active Directory and LDAP and fully take advantage of the benefits of single sign-on and user provisioning,” said Thomas Pedersen, Chief Executive Officer of OneLogin.
Benefits of OneLogin for PlayVox:
- Instant On – OneLogin is entirely cloud-based and allows you to get up and running in minutes. No software to install, no appliances, no firewall changes - Single sign-on (SSO) – users can sign into PlayVox with their existing network credentials - [Directory integration](https://www.onelogin.com/product/directory-integration/) – sync PlayVox users in real-time with Active Directory or LDAP - [Multi-factor authentication](https://www.onelogin.com/product/multi-factor-authentication/) – IT can add an extra layer of security, especially important for call centers that allow their agents to work from home
PlayVox is a talent management platform that applies big data analytics and gamification to improve performance and reduce turnover in call centers. PlayVox integrates HR processes with Game Dynamics and Social Psychology techniques to take on the most common call center challenges by using simple and easy tools and applications.
OneLogin is the innovator in enterprise identity management and provides the industry’s most comprehensive solution for managing user identities, both in the cloud and behind the firewall. Unique capabilities like Cloud Search and OneLogin for iPad break down SaaS data silos and increase productivity. OneLogin’s cloud identity platform comes complete with secure single sign-on for web, mobile and iPad, federated search, user provisioning, deep directory integration with real-time user sync, out-of-band multi-factor authentication, VPN integration and compliance reporting. OneLogin’s catalog contains thousands of pre-integrated applications, including Asure Software, EMC Aveksa, Coupa, Box, Clarizen, DocuSign, Egnyte, EchoSign, Google Apps, HighTail, Innotas, LotusLive, NetSuite, Microsoft Office 365, Oracle CRM On-Demand, Parature, PlayVox, Salesforce.com, SuccessFactors, EMC Syncplicity, WebEx, Workday, Yammer, ServiceNow, Zscaler and Zendesk. OneLogin, Inc. is backed by CRV. Free Trial Available at: www.onelogin.com | Twitter: @onelogin.