OneLogin makes it easy to secure and control access to Freshworks, the leading provider in customer service software and automation tools for businesses. With OneLogin’s best-in-class Active Directory Connector and administrator portal, IT can quickly create and enforce security policies, while Freshworks end-users will enjoy OneLogin single sign-on (SSO) from multiple devices and the ease of one-click multi-factor authentication. OneLogin takes just minutes to set up and makes end user management more efficient from day one.
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshrelease.
OneLogin’s SSO functionality signs users into Freshworks, Freshdesk, Freshservice, via SAML 2.0, eliminating user-managed passwords and the risk of phishing.
REAL-TIME ACTIVE DIRECTORY & LDAP INTEGRATION
OneLogin’s zero-config Active Directory or LDAP Connector can be installed in minutes with no server restarts or firewall changes. OneLogin fully supports users synced from various company directories, or can be used as a standalone cloud directory.
Add an extra layer of protection with OneLogin’s free OTP smartphone app or leverage any of the pre-integrated third-party solutions from RSA, SafeNet, Duo Security, Symantec or VASCO.
Enable one-click access to Freshworks and all other corporate applications on smartphones and tablets with OneLogin Mobile.
AUTOMATED USER PROVISIONING & DEPROVISIONING
Automatically create, update, and deprovision users in Freshservice with every change to AD or over OneLogin’s virtual LDAP service. Easily import Freshservice role/entitlement definitions to set user access privileges.
SELF-SERVICE PASSWORD RESET
Eliminate password reset help desk tickets by empowering users to reset their own passwords with OneLogin’s password reset feature. Help desk services times go down and end users don’t miss a beat with access to all their critical applications.
View login activity via our standard reports or build your own in seconds. Export reports to Microsoft Excel, send OneLogin events to SIEM solutions, or use OneLogin’s REST API to easily export events to external applications.