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Description
We're looking for a talented and driven Senior Technical Support Engineer. We're a fast growing company working in the Enterprise Identity and Access Management and single sign-on (SSO). We believe in hiring talented individuals with a passion and drive to succeed!
In the Technical Support role, you will be responsible for helping customers resolve technical questions related to product use and set up. You will work be a key part of our Customer Success strategy helping integrate new clients and working with engineering for 2nd level support. This is a great opportunity for an experienced Technical Support engineer, looking to learn and also take advantage of their existing skillset. A second responsibility of the role consists of working on documentation for common technical issues and adding that to the OneLogin Knowledge Base.
JOB DUTIES AND RESPONSIBILITIES
- Be proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction
- Be prompt and provide high quality service and leadership to align with customer goals and requests
- Mentor and train customers on the OneLogin service
- Lead interaction and collaboration with other OneLogin teams such as Engineering and Support as needed to address escalated issues
- Contribute to and use knowledge base repository of deployment best practices
- Provide development and integration assistance
QUALIFICATIONS
- The ideal candidate has experience with providing technical support for a software product (SaaS a plus!)
- Exceptional written and oral communication skills
- Comfortable with Windows Server operating systems
- Experience configuring and administering Windows services such as Active Directory, DNS, DHCP
- Experience with Javascript and HTML
- Knowledge of Active Directory Group Policy creation and maintenance
- Knowledge of AD, LDAP, SSO, SAML
- Familiar with enterprise level active directory deployments and configurations
- Capable of enabling web based application with SAML
- Past coding experience in core web technologies; Ruby on Rails, Python, PHP, HTML, and others
- Knowledgeable in configuration of OTP solutions such as Symantec VIP, Yubico, and RSA
OneLogin, the leader in Unified Access Management, connects people with technology through a simple and secure login, empowering organizations to access the world™. We are headquartered in San Francisco, California. The OneLogin Unified Access Management (UAM) platform is the key to unlocking the apps, devices, and data that drive productivity and facilitate collaboration. OneLogin serves businesses and partners across a multitude of industries, with over 2,500 customers worldwide.
We are proud that Gartner has named us a Leader in the 2020 Magic Quadrant for Access Management. For more information, visit www.onelogin.com, Blog, Facebook, Twitter, or LinkedIn.
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- Security first - We make it our #1 priority to protect data and privacy. From the way we work to the technology we provide, security is top of mind
- Customer focused - We design for, listen to and partner with customers to come up with smart solutions that drive business value
- Collaborative - We take bold steps and work together to thrive across boundaries. We drive productivity as we grow as one team
- Accountable - We get things done and take ownership in our work. Showcasing consistent quality and pride to perform at the highest levels
- Creative - We embody creativity in everything we do. We embrace a diversity of ideas. We execute with ingenuity, flexibility, and agility
