We have a high resolution version you can download on our press kit page.
Read the latest about our MFA app and other updates from our Product Team
See how simple it is to manage secure access for all users.
Learn about the 5 obstacles to employee productivity.
Contact your Partner Manager >
Featured Customer Story Lincoln Investment >
Got the Free Trial?Follow these steps to add apps, add users, and evaluate OneLogin.
OneLogin is the leader in Unified Access Management, Enabling Organizations to Access the World™. Businesses of all sizes use OneLogin to secure company data while increasing IT administrator and end users efficiencies. Implementation of our identity management solutions can be achieved in hours not days, delivering a fully featured administrative and self-service portal. Our ability to handle on-premises and cloud/SaaS applications makes us the identity as a service vendor of choice for the hybrid enterprise. Two-factor authentication, mobile identity management for one-click access on smartphones and tablets, and real-time directory synchronization add an extra layer of protection.
ABOUT THE ROLE
The Technical Account Manager (TAM) provides personalized, proactive support and guidance by providing solutions for customer environments, addressing customer technical escalations, investigating critical and complex customer issues and establishing action plans to drive issues to closure. TAM’s ensure timely handling of customer concerns and issues by leveraging knowledge and experience to develop strategies which improve the overall quality of the customer experience.
On the operational front, the Technical Account Manager (TAM) studies the customer environment so they can provide informed guidance. They act as a technical liaison between the customer and the OneLogin support team and focus on delivering technical recommendations that are aligned with the customer’s strategies and goals. The TAM also provides scheduled and ad-hoc reporting and analysis related to OneLogin technical support incident, problem and change performance trends.
The TAM oversees and coordinates open incidents through resolution and manages technical support issues on the customer’s behalf. The TAM provides technical account support by working closely with the customer’s internal staff who understand their implementation requirements, effectively becoming the customer’s technical support expert The TAM also coordinates resources and subject matter experts to assist with issues and projects to ensure that all decisions are weighed against the potential impact to the business prior to deployment.
Our core values