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ABOUT THE ROLE
The Senior Technical Account Manager (TAM) provides personalized, proactive support and guidance by providing solutions for customer environments, addressing customer technical escalations, investigating critical and complex customer issues and establishing action plans to drive issues to closure. TAM’s ensure timely handling of customer concerns and issues by leveraging knowledge and experience to develop strategies which improve the overall quality of the customer experience.
On the operational front, the Senior Technical Account Manager (TAM) studies the customer environment so they can provide informed guidance. They act as a technical liaison between the customer and the OneLogin support team and focus on delivering technical recommendations that are aligned with the customer’s strategies and goals. The TAM also provides scheduled and ad-hoc reporting and analysis related to OneLogin technical support incident, problem and change performance trends.
The TAM oversees and coordinates open incidents through resolution and manages technical support issues on the customer’s behalf. The TAM provides technical account support by working closely with the customer’s internal staff who understand their implementation requirements, effectively becoming the customer’s technical support expert The TAM also coordinates resources and subject matter experts to assist with issues and projects to ensure that all decisions are weighed against the potential impact to the business prior to deployment.
OneLogin, the leader in Unified Access Management, connects people with technology through a simple and secure login, empowering organizations to access the world™. The OneLogin Unified Access Management (UAM) platform is the key to unlocking the apps, devices, and data that drive productivity and facilitate collaboration. OneLogin serves businesses and partners across a multitude of industries, with over 2,500 customers worldwide. We are headquartered in San Francisco, California. For more information, visit www.onelogin.com, Blog, Facebook, Twitter, or LinkedIn.
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