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The Technical Support Escalation Manager serves as the single point of contact for escalated cases. Reporting directly to the Technical Support Manager, this key role is responsible for managing internal and external communication, driving troubleshooting and partnering with Engineering & Product teams, and providing satisfactory resolution of specific escalated technical issues. This role is expected to be available on an as needed basis to investigate and manage escalated customer issues in a shift pattern within the global Support team. Time management skills and a customer-focused consultative approach to technical support is essential.
About the Role
OneLogin, the leader in Unified Access Management, connects people with technology through a simple and secure login, empowering organizations to access the world™. The OneLogin Unified Access Management (UAM) platform is the key to unlocking the apps, devices, and data that drive productivity and facilitate collaboration. OneLogin serves businesses and partners across a multitude of industries, with over 2,500 customers worldwide. We are headquartered in San Francisco, California. For more information, visit www.onelogin.com, Blog, Facebook, Twitter, or LinkedIn.
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